FAQ

1. How do I rent a bounce house or soft play equipment?

To rent a bounce house or soft play equipment, simply browse our selection of products on our website and add the items you want to your cart. Once you have selected all the items you need, proceed to the checkout page and follow the instructions to complete your rental reservation.

2. How long is the rental period?

The standard rental period for our bounce houses and soft play equipment is 4 hours. However, we also offer extended rental options for longer events. Please contact our owner for more information on extended rental periods.

3. Are the bounce houses and soft play equipment safe?

Yes, the safety of our customers is our top priority. All our bounce houses and soft play equipment are regularly inspected and maintained to ensure they meet the highest safety standards. We also provide safety instructions and guidelines with each rental to ensure a safe and enjoyable experience.

4. What is your cancellation policy?

If you need to cancel your rental reservation, please contact us as soon as possible. Cancellations made at least 48 hours before the scheduled rental date will receive a full refund. Cancellations made within 48 hours of the rental date may be subject to a cancellation fee.

5. Do you offer delivery and setup?

Yes, we offer free delivery and setup services for our bounce houses and soft play equipment. Delivery fees may apply depending on your location if it is outside of the cities we service.

6. What happens if there is bad weather on the day of my rental?

In the event of bad weather, such as heavy rain or strong winds, we prioritize the safety of our customers and may need to cancel or reschedule your rental. We will contact you as soon as possible to discuss alternative arrangements. 

7. Are there any age restrictions for using the bounce houses and soft play equipment?

Yes, for safety reasons, there are age restrictions for using our bounce houses and soft play equipment. These restrictions are clearly stated in the product descriptions on our website. It is important to adhere to these age restrictions to ensure the safety of all users.

8. What happens if there is damage to the bounce house or soft play equipment during my rental?

If there is accidental damage to the bounce house or soft play equipment during your rental, please notify us immediately. Depending on the extent of the damage, you may be responsible for repair or replacement costs. We recommend reviewing our rental agreement for more details on liability and damage.

9. Is your equipment cleaned?

Yes, absolutely! We prioritize cleanliness and hygiene to ensure the best experience for our customers. Our equipment undergoes thorough cleaning and sanitization after each use to maintain a high standard of hygiene and safety. We follow strict protocols to ensure that all equipment is properly sanitized and ready for use before it reaches our customers. Your safety and satisfaction are our top priorities!

10. Can we set up bounce houses in the park?

Setting up bounce houses in the park can be a wonderful addition to your event, providing fun and entertainment for all ages. Here are a few key points to consider:

1. Permission: Before setting up any equipment, it's essential to obtain permission from the park authorities or relevant permits if required. This ensures that you're complying with park regulations and keeping everyone safe.

2. Location: Choose a flat, open area within the park for setting up the bounce houses. Avoid areas with uneven ground, slopes, or obstacles that could pose safety hazards.

3. Safety Measures: Safety is paramount when it comes to bounce houses. Make sure to anchor the bounce houses securely to the ground using stakes or sandbags to prevent them from tipping over. Additionally, establish clear rules for usage, such as limiting the number of children inside the bounce houses at one time and enforcing footwear removal to prevent damage.

4. Supervision: Assign responsible adults to supervise the bounce houses at all times, ensuring that children are playing safely and following the rules. Consider hiring trained personnel if needed to manage the equipment and assist with any issues that may arise.

By following these guidelines, you can ensure a fun and safe experience for everyone enjoying the bounce houses at the park!

10. Are you licensed and insured?

Yes, we are fully licensed and insured for your peace of mind. Our commitment to professionalism and safety means that we adhere to all necessary regulations and requirements. Our licensing ensures that we operate legally and meet industry standards, while our insurance coverage protects both our company and our customers in the unlikely event of any accidents or incidents. Rest assured, you can enjoy our services with confidence, knowing that we prioritize your safety and satisfaction.

11. Do you offer additional time?

Yes, we do. The cost per extra hour of equipment rental is $50 if requested at least 2 days prior to the date of your event. If additional time is requested on the DAY OF the event, the fee is $100 per extra hour. 

12. Are your rentals available for pickup? 

Sorry, we do not offer pick up, instead we like to ensure our equipment rentals are safely delivered and set up properly.